Effective Date: 19.May.2025

At Rent a Scooter Bangkok, we are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your data, particularly when you interact with us through WhatsApp or our website.

1. What Personal Data We Collect

When you contact us via WhatsApp or our website, we may collect the following personal data:

• Your phone number

• WhatsApp messages exchanged with us (including inquiries and booking details)

• Full name, email address, pickup/drop-off location, and any identification documents shared

• Scooter rental preferences (e.g., model, dates, and duration)

2. How We Use Your Data

We use your personal data for the following purposes:

• To process your booking and scooter rental requests

• To respond to your customer service inquiries

• To send you booking confirmations and rental details

• To improve our service quality and communication

3. Data Retention

We store your personal data for as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law. In general:

• WhatsApp communication records are retained for up to 12 months.

• Booking-related records may be stored for up to 5 years for accounting and audit purposes.

4. Data Sharing

We do not sell or rent your personal data. We may share your data with:

• Our internal staff for operational and support purposes

• Third-party service providers who assist us in managing bookings, communication, or data storage (e.g., cloud hosting providers)

• Legal authorities, if required by law

All third-party providers are contractually obligated to keep your information secure and confidential.

5. Access and Deletion Requests

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data from our systems

To submit a request, please contact us using the details below. We will respond within 30 days.

6. Use of WhatsApp Business API

We use the official WhatsApp Business API to communicate with our customers. By messaging us on WhatsApp, you agree to our use of this platform to manage bookings and customer service. All communications are encrypted and handled securely in accordance with WhatsApp’s data policies.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:

Rent a Scooter Bangkok
Email: [email protected]
Phone: +66905423035